Email us. A person reads it.

We’re a small team — most replies come within one business day. Reach us at auctionmatepro@gmail.com.

What to include

• The VIN or the lot URL — almost every question about a number starts here.
• What you expected vs. what you saw — one sentence each is plenty.
• A screenshot, if the issue is visual.

Before you write

• Troubleshooting covers the common fixes — panel not opening, missing fields, sync issues.
• The FAQ answers how pricing, reports, and data handling work.
• Status shows whether a service issue is on our side.

Billing & refunds

A failed report lookup goes back to your balance automatically. For anything else — unused reports, a charge you don’t recognize — email us from the address on your account and we’ll sort it out through the original payment method.

Security issues

Found a vulnerability? See the security page for how to report it responsibly.